360 TECHNOLOGIES USA LLC — TERMS OF SERVICE
Effective Date: October 9, 2026 | Last Updated: October 9, 2026

Welcome to 360 Technologies USA LLC (“360,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern access to and use of our software-as-a-service platforms, applications, websites, and associated tools, including Live 360, ClickSign 360, Flash Team 360, Hi360x, 360x AI, and related APIs (collectively, the “Services”).

1. ACCEPTANCE & ELIGIBILITY
By creating an account, executing an Order Form, or accessing the Services, you (“Customer” or “User”) agree to these Terms on behalf of yourself or the legal entity you represent. You represent that you are at least 18 years old and possess full legal authority to bind your agency, business, or organization.

2. ACCOUNTS & SECURITY RESPONSIBILITIES
Customer is responsible for maintaining the confidentiality of all account credentials and for all activities occurring under its account. Customer agrees to:
– Maintain unique login credentials for each authorized user;
– Enforce Multi-Factor Authentication (MFA) on all active user accounts;
– Promptly notify 360 of any unauthorized access or security compromise.

3. CUSTOMER DATA & REGULATED DATA RESTRICTIONS
3.1 Data Ownership: Customer retains all ownership rights, title, and interest in all data, records, and content submitted to the Services (“Customer Data”). Customer grants 360 a limited, non-exclusive license to host, process, and display Customer Data solely to provide, maintain, and secure the Services.

3.2 Regulated Data & HIPAA Compliance: Protected Health Information (“PHI”) governed by HIPAA may ONLY be created, received, maintained, or processed within Live 360 modules explicitly designated as HIPAA-Covered Services in an executed Master Business Associate Agreement (“BAA”). Customer warrants that it shall not enter PHI into excluded modules, unauthorized communications channels (e.g., promotional SMS, automated voice calling), or unapproved third-party integrations.

4. INTELLECTUAL PROPERTY & AI TOOLS
4.1 Intellectual Property: 360 retains all rights, title, and interest in and to the Services, software, technology, interfaces, and branding.
4.2 AI Functionality: Live 360 provides optional natural language productivity tools (360x AI). AI outputs are decision-support tools and do not constitute legal, clinical, underwriting, or official enrollment determinations. Human review is required prior to relying on or communicating AI-generated outputs.
4.3 No Model Training: 360 does not use Customer Data or PHI to train, retrain, or fine-tune general-purpose or shared artificial intelligence models.

5. COMMUNICATIONS & COMPLIANCE RESPONSIBILITIES
Customer is solely responsible for ensuring that all phone calls, text messages, emails, and recordings initiated through or managed within the Services comply with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state recording consent laws, and CMS marketing guidelines. Customer must obtain and maintain required consumer consents.

6. LIMITATION OF LIABILITY & INDEMNIFICATION
6.1 Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall 360 be liable for any indirect, incidental, special, consequential, or punitive damages. 360’s total aggregate liability arising out of or related to the Services shall not exceed the total fees paid by Customer to 360 during the twelve (12) months preceding the event giving rise to liability.
6.2 Indemnification: Customer agrees to defend, indemnify, and hold harmless 360 against any third-party claims, losses, or liabilities arising from Customer’s violation of law, lack of legal authority over consumer data, or misuse of the Services.

7. TERMINATION & GOVERNING LAW
Either party may terminate the business relationship in accordance with the applicable Order Form or account terms. These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. Venue for any dispute shall reside exclusively in the state or federal courts located in Broward County, Florida.