Privacy Policy

PRIVACY POLICY – UPDATED AUGUST 2026

360 Technologies USA LLC

Last Updated: August, 2026
Applies to all 360 Technologies USA LLC platforms and services

  1. INTRODUCTION

360 Technologies USA LLC (“360 Technologies,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the information you entrust to us. This Privacy Policy describes how we collect, use, store, and protect personal and business information across all our digital platforms and services.

We do not sell, rent, trade, or monetize your personal information. We use your data only for the operational purposes necessary to provide, maintain, and improve our services.

By using any 360 Technologies platform, you agree to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We collect only the information required to operate our services effectively and securely.

2.1 Information You Provide

This includes, but is not limited to:

  • Account registration details (name, email, phone number, password)
  • Business or organizational information required for service operations
  • Files, documents, forms, or data you upload or process through our platforms
  • Information related to your clients, leads, or workflows
  • Communication preferences and interaction history
  • Feedback, corrections, or feature requests

2.2 Information Collected Automatically

Our systems may automatically collect:

  • Device type, operating system, and browser information
  • IP address and general (non-precise) location
  • Access logs, timestamps, and usage patterns
  • Security logs for fraud detection and system integrity
  • Performance metrics and diagnostic information

2.3 Sensitive or Regulated Information

Some users may process regulated or sensitive data through our platforms. Such information is handled with enhanced security measures and used strictly for service-related operations and legal compliance.

  1. HOW WE USE YOUR INFORMATION

We use your information exclusively for legitimate operational purposes, including:

  • Providing access to our platforms and services
  • Authenticating your identity and securing your account
  • Processing workflows, documents, communications, or business operations
  • Maintaining platform reliability, performance, and user experience
  • Preventing fraud, unauthorized access, and misuse
  • Complying with legal, regulatory, and contractual obligations
  • Improving features, security, and service functionality
  • Providing customer support and resolving disputes

We do not use your information for:

  • External advertising or marketing (without consent)
  • Data resale or monetization
  • Cross-context behavioral advertising
  • Purposes unrelated to service delivery
  1. 360x AI SERVICES – DATA PROTECTION AND PRIVACY

Effective August 2026: 360x AI is an intelligent assistant integrated directly into Live 360.

4.1 What 360x AI Does

360x AI processes your data to:

  • Analyze policy information and member data
  • Generate communications and summaries
  • Provide insights and recommendations
  • Complete routine workflow tasks

4.2 Data Processing and Privacy

CRITICAL: 360x AI does NOT use your data for model training.

  • Your data is processed exclusively to answer your queries in real-time
  • Responses are generated in-memory and not retained after the interaction
  • Conversation history is stored in your Live 360 account (encrypted) for your reference
  • Your data is never used to train, fine-tune, or improve AI models
  • Your data is never shared with external AI model providers for training

4.3 Pricing Tiers

360x AI is available under two options:

Free Tier:

  • Included conversations per month to explore 360x AI
  • Full data protection and privacy safeguards apply
  • No data used for model training

Pro Access:

  • Unlimited conversations and AI analysis
  • Full data protection and privacy safeguards apply
  • No data used for model training

Both tiers maintain identical security and privacy protections.

4.4 For Technical Details

For detailed technical information about 360x AI security architecture, encryption, data handling, and compliance measures, please refer to our “Data Protection & Security Addendum” available upon request.

To Request: Contact info@360techusa.com with your organization name and compliance requirements. A confidentiality agreement (NDA) is available if needed.

  1. HI360X AI SERVICES – ADDITIONAL PRIVACY TERMS

Hi360x is our AI-powered sales and lead qualification platform with different data handling practices than 360x AI.

5.1 Hi360x Data Collection and Processing

When you use Hi360x, we additionally process:

  • Call recordings, transcripts, and AI-generated summaries
  • Chat and email conversations processed by AI
  • Lead qualification data and scoring results
  • User feedback, corrections, and interactions with AI outputs

5.2 Use of Hi360x Data

  • To provide, maintain, and improve Hi360x AI services
  • To maintain and operate Hi360x functionality (no model training is performed).
  • For analytics, reporting, and service optimization

5.3 No Model Training

Hi360x does not use customer data for model training, fine‑tuning, or model improvement. All data processed through Hi360x is used exclusively for service operation and user‑requested functionality.

5.4 Hi360x Data Retention

Hi360x data (conversations, transcripts, leads) is retained for 12 months unless you request earlier deletion. Upon termination of your account, all Hi360x data will be permanently deleted within 30 days.

5.5 No Sale of Hi360x Data

We do not sell your Hi360x data, including data processed for AI training purposes.

5.6 Consent for Recording

If Hi360x records calls or communications, you are responsible for obtaining necessary consent from all parties as required by applicable law.

  1. External AI Integrations Prohibited

360 Technologies USA LLC does not permit, enable, or support transmission of personal information or PHI to external AI assistants, external AI models, or third‑party agent platforms. All AI operations occur exclusively within the 360 Technologies USA AI Gateway or OpenAI under a Business Associate Agreement (BAA). No customer data may be transmitted to external AI systems for any purpose.egration:

  1. DATA SHARING AND DISCLOSURE

We do not sell or share your personal information with third parties for marketing or commercial gain.

We may share information only under the following controlled circumstances:

7.1 Essential Service Providers

We work with trusted vendors who support critical operations such as:

  • Cloud hosting and storage
  • SMS and email delivery
  • Security monitoring
  • Infrastructure maintenance

These providers may only use your information to perform services on our behalf and are contractually obligated to protect it.

AWS provides SOC 2 Type II certified infrastructure controls. 360 Technologies USA LLC is not SOC 2 certified and does not claim SOC 2 compliance. We inherit infrastructure‑level controls from AWS but maintain our own application‑level security controls.

7.2 Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect the rights, safety, or property of 360 Technologies or its users

7.3 Business Continuity Events

In the event of a merger, acquisition, or corporate restructuring, your information may be transferred under strict confidentiality protections.

  1. DATA SECURITY

We implement industry-leading security measures to protect your information, including:

  • SSL/TLS encryption (1.2 or higher) for all data in transit
  • AES-256 encryption for data at rest
  • Multi-factor authentication (MFA)
  • Role-based access controls (RBAC)
  • Continuous monitoring (24x7x365)
  • Intrusion detection and prevention systems (IDS/IPS)
  • Regular backups and disaster recovery protocols
  • Annual security audits and penetration testing

Certification Disclosure

360 Technologies USA LLC operates on Amazon Web Services (AWS), which maintains SOC 2 Type II certification for its infrastructure and physical security controls.

360 Technologies USA itself is not SOC 2 certified, and no statement in this Privacy Policy shall be interpreted as representing or implying that 360 Technologies USA holds a SOC 2 certification.

We implement internal controls aligned with SOC 2 Trust Services Criteria; however, these controls do not constitute a formal SOC 2 audit or certification.

Security Limitations: While we strive to protect your data, no internet-connected system can be guaranteed completely secure. If a security incident occurs, we will notify affected users promptly and take corrective action in compliance with applicable law.

  1. DATA RETENTION

We retain information only for as long as necessary to:

  • Provide the services you use
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Maintain accurate business records

Retention Schedules:

  • Live 360 data: Retained during subscription; 30 days post-termination for export
  • Audit logs: 6 years minimum (HIPAA standard)
  • 360x AI conversation history: Retained according to HIPAA/CMS requirements when containing PHI; otherwise retained per user preference
  • Hi360x data: 12 months (or earlier on request)
  • Backups: 30 days rolling cycle

You may request deletion or export of your data by contacting: info@360techusa.com

  1. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access to the information we hold
  • Correction of inaccurate data
  • Request for deletion (subject to legal exceptions)
  • Request for data export (Excel/CSV format)
  • Restrictions on processing
  • Opt-out of certain communications
  • Request deletion or export of Hi360x data.

To Exercise Rights: Contact info@360techusa.com

Response Timeline: We will respond to requests within 30-45 days depending on complexity and applicable law.

  1. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware of data from a minor, we will delete it promptly.

  1. INTERNATIONAL USERS

All data is stored and processed in the United States. AI processing performed through OpenAI under BAA occurs exclusively within U.S. data centers designated for HIPAA‑aligned workloads. By using our services, international users consent to the transfer and processing of their data in the U.S. under the security standards described in this Policy.

GDPR, CCPA, and other privacy laws: Where applicable, we comply with privacy requirements and maintain appropriate legal mechanisms (e.g., Standard Contractual Clauses) for data transfers.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, law, or other factors. When material changes occur, we will:

  • Revise the “Last Updated” date at the top of this document
  • Notify users via email or prominent website notice (when required by law)
  • Require re-acceptance of updated terms for sensitive changes

Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.

  1. CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy, contact us at:

📧 Email: info@360techusa.com

Privacy Officer: privacy@360techusa.com (for formal privacy requests)
Response Target: 2 business days for inquiries, 30-45 days for data requests

  1. RELATED POLICIES AND DOCUMENTS

This Privacy Policy should be read in conjunction with:

  • Terms and Conditions: https://360techusa.com/terms/
  • Security Policy: https://360techusa.com/security/
  • CCPA/CPRA Notice: https://360techusa.com/ccpa-cpra/
  • Data Protection & Security Addendum: Available upon request (info@360techusa.com)

Last Updated: August, 2026